► Support

TECHNICAL BULLETINS
  • Jun 06 Support Response Time
    Due to extensive traveling this summer, support response times could be up to 10 days.
  • May 31 SUPPORT PERIOD
    Support for all software version 2009 has ended. No further updates will be posted.
CURRENT VERSION:
Support is currently available for: 2010-11 NOT FOUND.
 PLEASE NOTE: 
  • The Support page is for licensed users of the Bible Quiz software only.
  • YOU MUST FILL OUT A TROUBLE REPORT BEFORE ANY QUESTIONS WILL BE ANSWERED. DO NOT SEND AN EMAIL.
  • TELEPHONE SUPPORT IS NOT AVAILABLE.
  • Support downloads will not work if you have not installed the software from the installation CDs.
  • You may purchase the installation CDs by clicking CATALOG above.
 SUPPORT INSTRUCTIONS: 
1 Run Update Manager.
Download ALL updates. If you are having problems running Update Manager, see INTERNET ISSUES below.
If you are still having problems after running Update Manager, then:
2 Submit a Trouble Report.
OVER HALF OF THE TROUBLE REPORTS SUBMITTED ARE FOR PROBLEMS THAT HAVE ALREADY BEEN FIXED. PLEASE RUN UPDATE MANAGER BEFORE YOU SUBMIT A TROUBLE REPORT.
Click HERE to submit a Trouble Report (your identity as a licensed user will be verified before support will be rendered)
 INTERNET CONNECTION ISSUES: 
If you are having trouble accessing the internet via Update Manager, or any other software, it could be because of the following:
  1. A firewall (make sure you unblock Update Manager if you have a firewall).
  2. A content filter (make sure you disable any content filters you may have, such as CyberSitter, etc.).
  3. A user account without Administrator rights (you must use a user account with administrator rights in order to update program files.
  4. A web accelerator, such as PeoplePC Web Accelerator (turn off any web accelerator you may be running.)
  5. If you continue to have problems after trying all of the above, submit a trouble report and you will be given instructions for a manual workaround.